Return and Refund Policy
RETURNS
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Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
Several types of products are exempt from return. Perishable products, such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary, hazardous materials or flammable liquids or gases.
Additional items that cannot be returned:
* Gift cards
Downloadable software products
* Some health and personal care items
To complete your return, we need a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
There are certain situations in which only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that was opened.
* Any item that is not in its original condition, is damaged or missing parts for reasons that are not due to our error.
* Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you about the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be automatically applied to your original credit card or payment method, within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received a refund, first check your bank account again.
Then, contact your credit card company. It may take some time before your refund is officially reflected.
Then, contact your bank. It often takes some processing time before you can see a refund reflected.
If you have already done all of the above and have not yet received your refund, you can contact us by writing to sales-support@nudgebuy.com.
Items on offer (if applicable)
Only regular price items can be refunded. Unfortunately, items on offer cannot be refunded.
Changes (if applicable)
We only replace items if they are defective or damaged. If you need to exchange for the same item, send us an email to sales-support@nudgebuy.com and send your item to: 19919 Bothell Everett Hwy, Bothell, WA, 98012, United States.
Gifts
If the item was marked as a gift when it was purchased and we shipped it directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be sent to you by mail.
If the item was not marked as a gift when it was purchased, or if the person who made the gift decided to send the order to you and then give it to you, we will send a refund to the person who made the gift and you will find out about your return.
Shipment
To return your product, you must mail it to: 19919 Bothell Everett Hwy, Bothell, WA, 98012, United States.
The shipping costs to return your item are at your expense. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it takes to receive the change of your product may vary.
If you ship an item over $75, it is recommended to use a tracking shipping service or purchase shipping insurance. We do not guarantee that we will receive the return of your item.
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Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
Several types of products are exempt from return. Perishable products, such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary, hazardous materials or flammable liquids or gases.
Additional items that cannot be returned:
* Gift cards
Downloadable software products
* Some health and personal care items
To complete your return, we need a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
There are certain situations in which only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that was opened.
* Any item that is not in its original condition, is damaged or missing parts for reasons that are not due to our error.
* Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you about the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be automatically applied to your original credit card or payment method, within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received a refund, first check your bank account again.
Then, contact your credit card company. It may take some time before your refund is officially reflected.
Then, contact your bank. It often takes some processing time before you can see a refund reflected.
If you have already done all of the above and have not yet received your refund, you can contact us by writing to sales-support@nudgebuy.com.
Items on offer (if applicable)
Only regular price items can be refunded. Unfortunately, items on offer cannot be refunded.
Changes (if applicable)
We only replace items if they are defective or damaged. If you need to exchange for the same item, send us an email to sales-support@nudgebuy.com and send your item to: 19919 Bothell Everett Hwy, Bothell, WA, 98012, United States.
Gifts
If the item was marked as a gift when it was purchased and we shipped it directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be sent to you by mail.
If the item was not marked as a gift when it was purchased, or if the person who made the gift decided to send the order to you and then give it to you, we will send a refund to the person who made the gift and you will find out about your return.
Shipment
To return your product, you must mail it to: 19919 Bothell Everett Hwy, Bothell, WA, 98012, United States.
The shipping costs to return your item are at your expense. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it takes to receive the change of your product may vary.
If you ship an item over $75, it is recommended to use a tracking shipping service or purchase shipping insurance. We do not guarantee that we will receive the return of your item.